Negotiations - Skills
Negotiations take planning and practice to result in a situation where both parties are satisfied. Learn how the techniques to master negotiations applicable to your work environment, and other aspects of your life.
Course Highlights
What is Negotiation?
Skills Required
Types/Kinds of Negotiations
Process of Negotiation
Cultural Influences
Planning and Analysis
Objectives/Issues
Creating Agendas
Plan a Negotiation
Team Negotiations
Delivering Bad News & Saying “No”
Dealing with angry Clients and Tough Negotiators
Strategies & Tactic – Spotting Dirty Tricks and Games
Impasse & Deadlock
Dealing with Non-technical Customers
Remote Customers and Team members
Lesson Learned and transfer back to work
Program Objectives
Plan and conduct a negotiation
Discuss strategies and tactics of negotiation
Learn how to communicate and deal with remote and offshore teams
Deal with angry or “tough” clients
Create an action plan to use in future negotiations
This module is offered for the following course levels:
Want to book this course for your group?
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