Quality Culture
You have invested in developing a quality process, documented it, trained your employees and you still have quality issues. Is your process, or is it the culture of quality that has not taken root in your organization. This program focuses on building a culture of quality with support from your quality process.
Program Objectives
Understanding the importance of quality to an organization and its impact to the organization, its customers, personnel and the industry
Understand what are the elements that make up a Quality Management System
Determine the benefits of quality on all levels of an operation, and how to build quality awareness
Understand your specific role in Quality
Understand the role of senior management when it comes to driving change
Develop strategies for overcoming resistance and implementing strategic change to drive continuous improvement
Course Highlights
Ensure that each participant understands Quality at a high level and how it fits into your organization’s unique culture and vision
Understand the impact of culture throughout the life-cycle of production
Understand the difference between Quality, Quality Management, and a Quality Management System
Understand what specifically must be done to ensure quality in all areas
Review why people resist change
Develop a change management plan for implementing strategic change
Develop a list of activities and behaviours that constitute their role in Quality
This module is offered for the following course levels:
Want to book this course for your group?
We’d be happy to sit down with you and build a custom course that fits your organization’s needs and values, using your branding and real-life examples of issues that your employees face. Contact us now.