Negotiations - Tactics & Strategies
Negotiations take planning and practice to result in a situation where both parties are satisfied. Learn how the techniques to master negotiations applicable to your work environment, and other aspects of your life.
Course Highlights
Creating a Customer Focus
Communication Skills
Non-verbal Communication Skills
Listening and Questioning Skills
Dealing with Non-technical Customers
Skills Required for Negotiation
Negotiation Types and Kinds
Process and Culture
Dealing with Angry Customers and Conflict
Dealing with the “Tough” Negotiators and Clients
Strategies and Tactics of Negotiation
Impasse and Deadlock
Remote Teams
Lessons learned for back at work
Program Objectives
Learn the Interpersonal Skills necessary to create a customer focus
Ensure clear customer communication
Plan and conduct a negotiation
Discuss strategies and tactics of negotiation
Learn how to communicate and deal with remote and offshore teams
Deal with angry or “tough” clients
Create an action plan to use in future negotiations
This module is offered for the following course levels:
Want to book this course for your group?
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