Conflict Management
There is no avoiding conflict in the workplace. Dealing effectively with conflict is a skill that can be mastered through and understanding of when it is negative, and practicing the skills to deal with it. Turn conflict into creative problem solving.
Program Objectives
Learn to identify positive and negative conflict
Create strategies for dealing with conflict
Practice the skills necessary to uncover and deal with conflict
Learn how to reach a mutual understanding and to resolve conflict to the satisfaction of both parties
Develop personal action plans for conflict situations back at work
Course Highlights
When is conflict positive and when is it negative?
The signs and symptoms of negative conflict
Learn when and how to adopt different conflict resolution strategies
Learn a toolbox of skills for dealing with conflict
Work with a 3-part Conflict Resolution Model to resolve almost any conflict
Learn the skills necessary to facilitate the resolution of conflict on the team
Develop personal action plans for your conflict management back at work
This module is offered for the following course levels:
Want to book this course for your group?
We’d be happy to sit down with you and build a custom course that fits your organization’s needs and values, using your branding and real-life examples of issues that your employees face. Contact us now.