Dealing with Difficult People

Difficult people can be encountered in many aspects in one’s life – no place more frustrating than at work. Develop the skills to deal with difficult people and resolve the conflict that arises by achieving a win-win resolution.

Course Highlights

  • What is “difficult”?

  • The effect Difficult People have on us and the team

  • Discuss the impact of not dealing with difficult people in a business environment

  • Identify your difficult person and the behavior they exhibit

  • Explore the 6 Difficult Types

  • Prepare a personal action plan for dealing with your difficult person

  • Practice role plays for your difficult person

  • Develop personal action plans to deal with difficult people you currently deal with

Program Objectives

  • Identify what type of “difficult” person affects you and your team

  • Learn the strategies for dealing with the 6 difficult personality types

  • Practice the skills necessary to deal with your difficult personality type

  • Develop personal action plans for conflict situations back at work

This module is offered for the following course levels:

 

Want to book this course for your group?

We’d be happy to sit down with you and build a custom course that fits your organization’s needs and values, using your branding and real-life examples of issues that your employees face. Contact us now.

 
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