Communication & Active Listening

Communications is the cornerstone of business – and it is also the biggest problem for most organizations. Learn the barriers to communication and how to overcome them.

Course Highlights

  • Understand the Interpersonal Communication Model and how communication breaks down

  • The Interpersonal Gap

  • The 7 Active Listening Skills

  • Nonverbal Communications

  • Cross cultural communication

  • Getting reluctant Team Members to speak out

  • Develop personal action plans for improving your communication skills back at work

Program Objectives

  • Understand The Interpersonal Communication Loop

  • Overcome obstacles to good communication and common listening faults

  • Learn 7 skills of Active Listening every manager should know

  • Understand nonverbal gestures

  • Learn how to draw reluctant team members out and get them talking

  • Understand cross-cultural communication and the impact to project teams

  • How to deal with communication breakdown on the team

This module is offered for the following course levels:

Want to book this course for your group?

We’d be happy to sit down with you and build a custom course that fits your organization’s needs and values, using your branding and real-life examples of issues that your employees face. Contact us now.

Previous

Change - Managing it Effectively
Next

Conflict Management Techniques