Negotiations - Tactics & Strategies

 Negotiations take planning and practice to result in a situation where both parties are satisfied. Learn how the techniques to master negotiations applicable to your work environment, and other aspects of your life.

Program Objectives

  • Learn the Interpersonal Skills necessary to create a customer focus

  • Ensure clear customer communication

  • Plan and conduct a negotiation

  • Discuss strategies and tactics of negotiation

  • Learn how to communicate and deal with remote and offshore teams

  • Deal with angry or “tough” clients

  • Create an action plan to use in future negotiations

Course Highlights

  • Creating a Customer Focus

  • Communication Skills

  • Non-verbal Communication Skills

  • Listening and Questioning Skills

  • Dealing with Non-technical Customers

  • Skills Required for Negotiation

  • Negotiation Types and Kinds

  • Process and Culture

  • Dealing with Angry Customers and Conflict

  • Dealing with the “Tough” Negotiators and Clients

  • Strategies and Tactics of Negotiation

  • Impasse and Deadlock

  • Remote Teams

  • Lessons learned for back at work

This module is offered for the following course levels:

Want to book this course for your group?

We’d be happy to sit down with you and build a custom course that fits your organization’s needs and values, using your branding and real-life examples of issues that your employees face. Contact us now.

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