Communications & Listening Skills
Communications is the cornerstone of business – and it is also the biggest problem for most organizations. Learn the barriers to communication and how to overcome them.
Program Objectives
Understand the Interpersonal Communication Loop
Overcome obstacles to good communication and common listening faults
Learn 7 skills of Active Listening every manager should know
Understand nonverbal gestures
Learn how to draw reluctant team members out and get them talking
Understand cross-cultural communication and the impact to project teams
How to deal with communication breakdown on the team
Course Highlights
Understand the Interpersonal Communication Model and how communication breaks down
Filters and barrier to effective communication
The Interpersonal Gap
Define effective communication and the role of the Manager plays
Common listening faults we all make
Active vs. Passive listening
The 7 Active Listening Skills
Nonverbal Communications
Cross cultural communication
Getting reluctant Team Members to speak out
Perception Checking
Dealing with Communication Breakdown
Communication and Listening Skills to diffuse conflict and open lines of communication on the team
Develop personal action plans for improving your communication skills back at work
This module is offered for the following course levels:
Want to book this course for your group?
We’d be happy to sit down with you and build a custom course that fits your organization’s needs and values, using your branding and real-life examples of issues that your employees face. Contact us now.