Negotiations Skills

Negotiations take planning and practice to result in a situation where both parties are satisfied. Learn how the techniques to master negotiations applicable to your work environment, and other aspects of your life.

2 Day Program
Program Objectives
  • Plan and conduct a negotiation
  • Discuss strategies and tactics of negotiation
  • Learn how to communicate and deal with remote and offshore teams
  • Deal with angry or “tough” clients
  • Create an action plan to use in future negotiations
Course Highlights
  • What is Negotiation?
  • Skills Required
  • Types/Kinds of Negotiations
  • Process of Negotiation
  • Cultural Influences
  • Planning and Analysis
  • Objectives/Issues
  • Creating Agendas
  • Plan a Negotiation
  • Team Negotiations
  • Delivering Bad News & Saying “No”
  • Dealing with angry Clients and Tough Negotiators
  • Strategies & Tactic – Spotting Dirty Tricks and Games
  • Impasse & Deadlock
  • Dealing with Non-technical Customers
  • Remote Customers and Team members
  • Lesson Learned and transfer back to work
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Tags: negotiation skills, intermediate negotiation skills