Dealing with Difficult People


Difficult people can be encountered in many aspects in one’s life – no place more frustrating than at work. Develop the skills to deal with difficult people and resolve the conflict that arises by achieving a win-win resolution.

1/2 Day Program
Program Objectives
  • Identify what type of “difficult” person affects you and your team
  • Learn the strategies for dealing with the 6 difficult personality types
  • Practice the skills necessary to deal with your difficult personality type
  • Develop personal action plans for conflict situations back at work
Course Highlights
  • What is “difficult”?
  • The effect Difficult People have on us and the team
  • Discuss the impact of not dealing with difficult people in a business environment
  • Identify your difficult person and the behavior they exhibit
  • Explore the 6 Difficult Types
  • Prepare a personal action plan for dealing with your difficult person
  • Practice role plays for your difficult person
  • Develop personal action plans to deal with difficult people you currently deal with
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Tags: dealing with difficult people, dealing with difficult personalities, difficult people training