Management Skills for Supervisors & New Managers
Moving from an Operational role to a Management role requires one to shift from thinking and acting operationally, to strategically. This intense program teaches the participant the theory behind management and provides practice with all of the concepts. Participants will develop personal action plans to enable them to put their learnings into place back on the job.
Program Objectives
Understanding the role and responsibility of today’s managers
Learning the difference between management and leadership
Develop strategies to deal with the implementation of change
Practicing effective interpersonal communication techniques
Learn how to deal with difficult people and manage conflict
Learn how to maintain effective teams, use coaching and feedback and create a motivating environment
Learn how to delegate
Understand the importance of influence
Course Highlights
Roles and responsibilities of the new manager
Why organizations have changed
Leadership versus management
Managing change and developing a change strategy
Mastering interpersonal communication skills
Dealing with difficult people
Managing conflict
Establishing and maintain effective teams
Coaching and on-going feedback
Understanding motivation
Time management and effective delegation
Planning and conducting effective meetings
Influencing skills
Developing a personal action plan
This module is offered for the following course levels:
Want to book this course for your group?
We’d be happy to sit down with you and build a custom course that fits your organization’s needs and values, using your branding and real-life examples of issues that your employees face. Contact us now.