Communication & Listening Skills

Communications is the cornerstone of business – and it is also the biggest problem for most organizations. Learn the barriers to communication and how to overcome them.
1 Day Program
Program Objectives:
  • Understand The Interpersonal Communication Loop
  • Overcome obstacles to good communication and common listening faults
  • Learn 7 skills of Active Listening every manager should know
  • Understand nonverbal gestures
  • Learn how to draw reluctant team members out and get them talking
  • Understand cross-cultural communication and the impact to project teams
  • How to deal with communication breakdown on the team
Course Highlights
  • Understand the Interpersonal Communication Model and how communication breaks down
  • The Interpersonal Gap
  • The 7 Active Listening Skills
  • Nonverbal Communications
  • Cross cultural communication
  • Getting reluctant Team Members to speak out
  • Develop personal action plans for improving your communication skills back at work

 

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Tags: communications training, communication training, active listening training, listening training